Microlearning

Learning extends beyond the main course module. Below are job aids and targeted reference tools designed to provide "at-a-glance" support exactly when and where employees need it. These targeted tools focus on specific tasks to reduce errors and reinforce key workflows on the job.

Calendar Block Protocol Aid

This static, highly visual job aid was designed to supplement an interactive module for Tenant Service Coordinators (TSCs) navigating a new automated event portal. Featuring straight-forward, color-coded protocols, the aid outlines the exact steps required to interpret system logic and confirm bookings.

Design Strategy & Application: Intended to be placed near the TSC's workstation or kept open on a secondary monitor, this quick-reference tool supports the learning objectives by providing real-time guidance during active booking tasks. By visually breaking down the workflow, it reduces reliance on memory, prevents scheduling errors, and ensures accurate calendar management on the job.

Tools used: Canva

Additional deliverables: Microlearning course | Design document | Storyboard

Cottage Food Producer Checklist

This job aid was designed to supplement an e-Learning course educating retail store managers and receiving staff on cottage vendor compliance. Delivered as a highly scannable checklist, this tool outlines the straight-forward chronological steps to perform document reviews, mandatory label checks, and proper floor receiving using strict FIFO rotation.

Design Strategy & Application: This tool is intended for immediate use on the retail floor at the exact point of vendor delivery. By isolating critical compliance verification steps into an actionable checklist, this real-time support tool prevents operational errors, eliminates administrative lag, and mitigates legal risk during live CFP deliveries, customer incidents, and DSHS health inspections.

Tools used: Canva

Additional deliverables: e-Learning course | Design document

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